Emergency assistance

No matter how carefully you plan your trip, things can and do go wrong. So it’s reassuring to know our QBE Assist team is on call 24/7.

We hope your hard-earned holiday is everything you dreamed of. But anyone can end up in hospital, have their wallet stolen or lose their passport; which can be especially tough if you’re in a country where you don’t speak the language.

Our Australia-based QBE Assist team is made up of medical and insurance experts. Wherever you are in the world they can provide advice and practical help if you’re injured, get sick, or find your travel plans are thrown into chaos.

We can help with:

  • Assessing and monitoring your condition after an accident or illness
  • Getting you home in a medical emergency
  • Paying hospital and medical bills
  • Sourcing interpreters in non-English speaking overseas hospitals
  • Rescheduling disrupted travel plans
  • Providing advice and contact details for airlines and local embassies if you lose your tickets, passports or travel documents
  • Providing bank/credit card contacts to help with emergency funds
  • Passing on urgent messages to your family or travel agent.

Before you call, please make sure you have your policy number from your Certificate of Insurance and contact details where we can reach you.

Calling from overseas (toll-free numbers)

Country Number
Austria 0800 291 702
Canada 1800 665 3870
China North
10800 611 0133
China South
10800 361 0151
France 0800 90 5097
Greece
00800 6112 6195
Hong Kong
800 933 877
Ireland
1800 552 636
Israel
180 945 6589
Japan
00531 616 441
Malaysia
1800 900 428
Netherlands
08000 226 742
New Zealand
0800 441 678
Singapore
800 6161 051
Spain
900 996 167
Switzerland 0800 838 533
Thailand 001 800 611 2885
UK 0800 899 813
USA 1800 765 8631

If you can’t use a toll-free number, contact us directly:

Tel: +61 3 8523 2800
Email: qbeassist@qbe.com
Fax:  +61 3 8523 2815

Calling from Australia

Emergency assistance: 1300 555 019
Customer service: 1300 555 017


Emergency Assistance

Emergency assistance

+61 3 8523 2800 24/7 assistance