With the recent storms in south east Queensland and central-west NSW causing widespread damage and more storms predicted for coming days, we’re working hard to support our customers as quickly as possible.
If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.
While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.
- Always follow the advice and direction of emergency services
- Never try to drive through flood-affected areas
- For general help in floods and storms, ring the SES on 132 500
We cover storm damage under the following policies:
- Home building
- Home contents
- Motor vehicle
If you are unsure whether your policy covers you for flood, please contact us to check. QBE pays all eligible claims for insured events listed in the Product Disclosure Statement (PDS) and Policy Wording. If you need another copy, please let us know.
How to claim
If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.
If you bought your policy from an intermediary or your financial institution, contact them to make your claim.
It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers.
For the latest information on the severe weather in Queensland and NSW please listen to local radio and monitor information from the below sources.
Bureau of Meteorology
Twitter - @BOM_au
QLD Fire and Emergency Services
QLD State Emergency Services
Twitter - @QPSMedia
NSW State Emergency Service
Twitter - @NSWSES
Facebook - facebook.com/NSW.SES
NSW Police Force
Twitter - @nswpolice
Facebook - facebook.com/nswpoliceforce