With Tropical Cyclone Debbie approaching the North Queensland coastline and expected to bring destructive winds, abnormally high tides, widespread rainfall and flooding, we’d like to let all our customers in the affected areas know we are thinking of you and hope you and your families all remain safe.

It’s important that you follow advice of the local authorities, but there are some additional steps you can take to ensure the safety of yourselves and your property on our website.

QBE is currently monitoring the weather system and its potential to cause damage to motor vehicles, private and commercial property. We have initiated our Catastrophe Management Plan, and will be mobilising our assessors, to ensure we can support you as quickly as possible should any damage occur.

If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.

While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner. We’ll have additional claims support teams in place to help manage the expected high volumes.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Cyclone / Storm cover

 We cover cyclone / storm damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan
  • Landlords
  • Pleasure craft

Flood cover

If you are unsure whether your policy covers you for flood, please contact us to check. QBE pays all eligible claims for insured events listed in the Product Disclosure Statement (PDS) and Policy Wording. If you need another copy, please let us know.

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers.

Current warnings

For the latest information on the severe weather in Queensland please listen to local radio and monitor information from the below sources.

Bureau of Meteorology
http://www.bom.gov.au/
Twitter - @BOM_au

QLD Fire and Emergency Services
https://www.qfes.qld.gov.au/

QLD State Emergency Services
http://www.emergency.qld.gov.au/ses/

Queensland Police
www.police.qld.gov.au
Twitter - @QPSMedia

 

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