For all our customers concerned by the potential eruption of Mount Agung in Bali, we’d like to assure you we’re closely monitoring the situation and investigating the impact it may have on your travel plans.

What we know so far

Indonesian officials have extended the no-go zone around the Mount Agung volcano amid fears it could erupt.

The volcano, located 72kms from Kuta is a popular tourist destination. All activities in the exclusion zone have been restricted by authorities. Indonesia’s National Disaster Mitigation Agency has advised residents and tourists to stay 6kms from the crater and up to 7.5kms away to the north, south-east and south-southwest.

As at 09:00 AEST on 20 September 2017, QBE policies will provide cover for volcanic activity in Bali.

In the event of an eruption, we will post information about the cover provided by QBE travel policies. If you have an immediate concern, please call us on 1300 555 017 or visit www.smartraveller.gov.au for travel advice updates.

In the event of an emergency, please contact QBE Assist:
Phone: +61 3 8523 2800
Email: qbeassist@qbe.com

Alternatively, you can contact us from an international toll free number.