A large earthquake struck Nepal on 25 April 2015. The epicentre was 80km west of Kathmandu. Extensive damage has occurred to buildings, including in Kathmandu and Pokhara. A large number of deaths and injuries have been reported. Aftershocks have taken place with a further earthquake recorded on 12 May 2015.

Travellers should expect disruption to telecommunications, transport and tourist infrastructure in affected areas. The international airport at Kathmandu is open but flight schedules have been disrupted by the earthquake.

Customers yet to depart can be directed to Customer Service by phone: 1300 555 017 between the hours of 08.30 am and 10 pm Monday to Saturday.

Customers yet to depart and are seeking to make a claim can be directed to travel claims by phone: 1300 555 017 between the hours of 8.30 am and 7 pm Monday to Friday. 

Customers currently on their trip and in need of assistance, or, outside the above mentioned hours can be directed to QBE Assist by phone: +61 3 8523 2800 or e-mail: qbeassist@qbe.com

Visit www.smartraveller.gov.au for travel advice and warnings.

Additional information about travel insurance cover provision for policyholders currently overseas that have been affected or who are yet to depart Australia:

Important Advice for Policyholders of QBE Travel Insurance: Earthquake, Nepal

Emergency Assistance

Emergency assistance

+61 3 8523 2800 24/7 assistance