On 3 December 2012, an administrator was appointed to RWR Developments Pty Ltd (t/as Kerdels), forming one of the grounds for lodging a claim under a Builders Warranty insurance policy.

If you are a homeowner who has entered into a contract with RWR Developments Pty Ltd and have been issued with a Certificate of Insurance, your Builders Warranty insurance policy will cover you for residential building work.

Lodge your claim now with QBE

To make a claim, or for a checklist on the details and documents you will need to successfully make your claim, please download the Builders Warranty claim form.

Refer to your Residential Builders - Domestic Construction Insurance Policy for more information regarding your policy.

For general claims information, including details of eligibility and what you can expect as part of the claims process, please refer to our Q&As below.

For more information

For further information, please contact our team via the following:

Joanne Rodwell 03 9246 2649 and/or Lauren Horsburgh 03 9246 2016
Postal address: GPO Box 4323, Melbourne Vic 3001
Email: builderswarrantyclaims@qbe.com

No contract

Without a contract being signed between the parties there is no insurable event to which the policy can respond, irrespective of whether a policy of insurance has been issued.

Appliances outstanding

If you have paid the final payment under your contract and your appliances have yet to be installed, QBE will supply and install those appliances.

Homeowners need to submit a completed and signed claim to QBE. The link above will take you to our claim form. We also require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications and/or variations specific to appliances, and
  • Evidence, such as a receipt or bank statement confirming final payment was made.

If the final payment has not yet been made, then you would have an incomplete works claim.

Incomplete works

If you have signed a contract and works have commenced, you are entitled to make a claim with QBE. As circumstances may vary from one contract to another, a completed and signed claim form for non-completion, with necessary documents attached needs to be submitted to QBE .

The link above will take you to our claim form. The following documents are also required at the time of lodging your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans
  • Receipts and/or bank statements evidencing all payments made under the contract to RWR Developments Pty Ltd (t/as Kerdels)
  • Photos substantiating the stage of construction at the time RWR Developments Pty Ltd (t/as Kerdels) ceased works.

Works not yet commenced

If you have signed a contract however works have not yet commenced, you may be entitled to claim a refund of your deposit paid to RWR Developments Pty Ltd (t/as Kerdels) under the contract.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form.

Copies of the following documents need to accompany the claim form:

  • A complete copy of the Building Contract, and
  • Evidence, such as a receipt or bank statement confirming payment of the deposit.

Defects

QBE will assess and rectify any claim received for defects if a breach of statutory warranty has occurred, resulting in a loss.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form. We require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans, and
  • Evidence, such as a receipt or bank statement confirming that the final payment has been made.

To ensure an accurate assessment of your defect claim, we request that you provide a clear description under Section 8 of the claim form of each item being claimed. Should you have any photos of the items being claimed, please also attach them to your claim form.

Question & Answers

Do I have to pay an excess?
Yes. As with most insurance policies, an excess of $400 applies. This is generally deducted at the time of settlement

I am due to pay the next progress payment. What should I do?
You may be obliged to pay for work that has been completed at the time RWR Developments Pty Ltd (t/as Kerdels) went into administration. The amount due, including any surplus, will be established during the claims process.

Please seek legal advice before making any further payments as any over payments to a contract could affect any potential settlement of an insurance claim.

Can I get my own quote? 
If you are lodging a claim, we encourage you to obtain your own quotations as this can speed up the claim process. A minimum of 2-3 quotations are normally required for comparison reasons.