T/as Freelife Homes

On 7 May 2015, Voluntary Administrators were appointed to Capital Works Construction Pty Ltd, meeting the criteria for making a claim under a Home Indemnity / Domestic Construction Residential Builders WA Insurance Policy.

If you are a homeowner who has entered into a contract with Capital Works Construction Pty Ltd and have been issued with a Certificate of Insurance, your Home Indemnity / Domestic Construction Residential Builders WA Insurance Policy will cover you.

Refer to your Home Indemnity / Domestic Construction Residential Builders WA Insurance Policy for more information regarding coverage under your policy.

QBE now processing claims

To make a claim, or for a checklist on the details and documents you will need to successfully make your claim, please download the Claim Form.

For general claims information, including details of eligibility and what you can expect as part of the claims process, please refer to our Q & A.

Once you have all your paperwork ready in addition to the required 2 quote minimum, please submit your claim.

There are 3 possible manners in which it can be submitted. Our preference would be that all claims submitted be sent through email, however all 3 options listed are acceptable. We request that all documentation submitted be a copy as any original documentation received will not be returned.

Email: builderswarrantyclaims@qbe.com
Fax: 03 9246 2606
Post: QBE Insurance (Australia) Ltd, GPO Box 4323, Melbourne VIC 3000

For more information

For further information, please contact our team via the following:

Phone: 1300 790 723
Postal: GPO Box 4323, Melbourne VIC 3000
Email: builderswarrantyclaims@qbe.com

Deloitte – Voluntary Administrators

Jason Tracy and Gary Doran have been appointed Joint Voluntary Administrators of Capital Works Constructions Pty Ltd Trading as Freelife Homes.

For any customer or creditor enquiries please refer to their website www.deloitte.com/au/freelife-homes which will be updated regularly. However should the website updates not answer your query, please contact them by either phone on 08 9365 7045 or via email on freelife@deloitte.com.au.

No contract

Without a contract being signed between the parties there is no insurable event to which the Home Indemnity / Domestic Construction Residential Builders WA Insurance Policy can respond, irrespective of whether a Certificate of Insurance has been issued.

Appliances outstanding

If you have paid the final payment under your contract and your appliances have yet to be installed, QBE will supply and install those appliances.

Homeowners need to submit a completed and signed claim to QBE. The link above will take you to our claim form. We also require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications and/or variations specific to appliances, and
  • Evidence, such as a receipt or bank statement confirming final payment was made.

If the final payment has not yet been made, then you would have an incomplete works claim.

Incomplete works

If you have signed a contract and works have commenced, you are entitled to make a claim with QBE. As circumstances may vary from one contract to another, a completed and signed claim form for non-completion, with necessary documents attached needs to be submitted to QBE.

The link above will take you to our claim form. The following documents are also required at the time of lodging your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans
  • Receipts and/or bank statements evidencing all payments made under the contract to Capital Works Construction Pty Ltd
  • Photos substantiating the stage of construction at the time Capital Works Construction Pty Ltd.
  • Contract Balance Reconciliation

Works not yet commenced

If you have signed a contract however works have not yet commenced, you may be entitled to claim a refund of your deposit paid to Capital Works Construction Pty Ltd under the contract.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form.

Copies of the following documents need to accompany the claim form: 

  • A complete copy of the Building Contract, and
  • Evidence, such as a receipt or bank statement confirming payment of the deposit.

Defects

QBE will assess and rectify any claim received for defects if a breach of statutory warranty has occurred, resulting in a loss.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form. We require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans, and
  • Evidence, such as a receipt or bank statement confirming that the final payment has been made.

To ensure an accurate assessment of your defect claim, we request that you provide a clear description under Section 8 of the claim form of each item being claimed. Should you have any photos of the items being claimed, please also attach them to your claim form.

Questions & Answers

Do I have to pay an excess?
Yes. As with most insurance policies, an excess of $500.00 applies. This is generally deducted at the time of settlement

I am due to pay the next progress payment. What should I do?
You may be obliged to pay for work that has been completed at the time Capital Works Construction Pty Ltd went into administration. The amount due, including any surplus, will be established during the claims process.

Please seek legal advice before making any further payments as any over payments to a contract could affect any potential settlement of an insurance claim.

Can I get my own quote?
If you are lodging a claim, we encourage you to obtain your own quotations as this can speed up the claim process. A minimum of 2-3 quotations are normally required for comparison reasons. If you do not know of any local licenced builders please contact QBE on 1300 790 723 and our team can provide you with some names of builders who are able to assist.

Capital Works Construction Pty Ltd - Q & A document