Lodging your claim
If you're a QBE Travel insurance customer, you may lodge a claim online or by sending us a completed claim form. You'll typically require the following information:
- Your Travel insurance policy number
- Your contact and travel details (including an itinerary showing your dates of travel)
- Other documents relevant to your claim (such as medical, dental, police or airline reports and receipts for your expenses)
- Proof of ownership information (such as receipts, bank statements, owner's manuals, photos of the items).
Managing your claim
After you've submitted your claim, we'll assess it and tell you if we need any more information.
If you've provided all the information we need, we'll give a decision on your claim within 10 working days.
If your claim doesn't have all the information we need, we'll contact you within 10 working days and tell you what's required. To avoid delays, please make sure you include all documents relevant to your claim, such as medical, dental, police or airline reports and receipts for expenses.
Settling your claim
If we accept your claim, we'll reimburse your expenses in accordance with the policy terms.
At this stage, you may also need to pay an excess before we can finalise your claim. We'll tell you what excess is applicable when you lodge your claim.