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Mon-Fri 8am-11pm,
Sat-Sun 8am-5pm (AEST)

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How to claim?

Select a product from the list below

  • Car
  • Home
  • CTP
  • Boat
  • Builders Warranty
  • Caravan
  • Motorcycle
  • Travel
  • Workers Compensation

Boat insurance

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Boat Insurance
Boat Insurance

Boat damaged, stolen or in an accident?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • Inform the police if something was stolen or vandalised, or if required by law
  • Take details of other involved parties and third-party witnesses
  • Lodge a claim online or call us on 133 723 as soon as possible.
Claim online Call 133 723 (24/7)
Boat Insurance

How does it all work?

Lodging your claim

If you're a QBE Boat insurance policyholder, you can lodge a claim online or call 133 723. You'll typically need the following information:

  • Your QBE policy number
  • Proof of ownership such as receipts, owner's manuals or bank statements
  • The name, address, phone number, email address, licence number and insurer of other navigators involved in the accident
  • The name and contact details for the owner of the other vessels if not the navigator
  • Details of the accident such as the date and time, location, weather conditions at the time
  • A police accident number (if applicable).
Next step

Managing your claim

To assess your claim we'll investigate the accident and tell you if we need more information. We'll also contact any other parties involved. If you receive any correspondence from other parties, please send it to your claims officer.

If we accept your claim we'll help you through the repair process.

If your vessel was stolen, or the cost of repairs is more than its value, we'll declare it a 'total loss' and pay out your claim.

Next step

Managing repairs

If we agree to repair your vessel, we'll ask you to send a quote from a repairer of your choice along with photos of the damage to our claims team. We'll then assess the damage and either authorise the repairs or conduct a QBE inspection if necessary.

Once commenced, you may also need to monitor the repair process and our claims team can help guide you if required.

Next step

Settling your claim

Once your vessel has been repaired or we've declared it a total loss, you may need to pay an excess before we close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know what's applicable when you lodge your claim.

If we repair your vessel, we'll ask you to pay the excess to the repairer once they have completed their work. If your vessel is declared a total loss, the excess will be deducted from the amount we pay out for your claim.

Boat Insurance

Frequently Asked Questions

Builders Warranty

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Builders Warranty
Builders Warranty

Suffered a loss due to building work?

  • Make sure you have the builder's full details
  • Gather relevant information such as the Certificate of Insurance, copies of the contract and proof of payments to the builder
  • Complete a claim form and send it to us, or alternatively call us on 1300 790 723 as soon as possible.
Call 1300 790 723


Complete a claim form: VIC, WA, SA, ACT claim form, NSW claim form and send it to:
Email: builderswarrantyclaims@qbe.com
Post: QBE Insurance, GPO Box 4323, Melbourne VIC 3000
Fax: 02 8275 9650 / 03 9246 2606

Builders Warranty

How does it all work?

Lodging your claim

If you've suffered loss from a QBE insured builder due to incomplete or faulty building work, you can lodge a claim by sending us a completed claim form or calling 1300 790 723. You'll typically need the following information:

  • The builder's QBE policy/certificate of insurance number
  • Details of the builder
  • Copies of the contract detailing the work being completed by the builder
  • Proof of any payments made to the builder, such as invoices, receipts and bank statements
  • Evidence of any termination of a building contract.

If the building work was carried out before you purchased the home, you'll need to provide a copy of the contract of sale.

Next step

Managing your claim

To assess your claim, we'll investigate the details and let you know if we require any further information to help with our assessment.

This process may also require us to inspect the faulty or incomplete building work.

If your claim is approved, we'll either repair or rectify the loss or damage, or pay the amount to cover that loss or damage.

In NSW and Victoria, we must tell you whether your claim has been accepted or rejected within 90 days of receiving the required information.

Next step

Managing repairs

If your loss is due to defective work, and we approve your claim, we'll help you through the rectification process and assist you in obtaining three quotations to quantify your claim.

Next step

Settling your claim

An excess is applicable on all claims and we'll tell you the amount when we receive your claim. This amount will be deducted from any settlement made by us; either from any payment made to you, or paid by you directly to the builder.

If we rectify the loss, we'll handle payments directly to the builder with your authorisation, less the applicable excess.

We want to make sure you're happy with the completed work. So we won't finalise your claim until you've signed a Notice of Completion.

Builders Warranty

Frequently Asked Questions

Car insurance

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Car Insurance
Car Insurance

Car stolen, damaged or in an accident?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • Inform the police if your car has been stolen or vandalised, or if required by law
  • Take details of other parties or vehicles involved in the accident
  • If your car is unroadworthy, arrange for it to be towed to the nearest place of safety
  • Lodge a claim online or call us on 133 723 as soon as possible.
Claim online Call 133 723 (24/7)

Glass or windshield claim? Visit O'Brien Glass or call 1800 068 985

Car Insurance

How does it all work?

Lodging your claim

To make a claim related to glass or windshield, visit O'Brien Glass directly or call 1800 068 985. We'll manage the process with them so you won't have to lodge a separate claim with us.

For all other claims, you can lodge a claim online or by calling us on 133 723. You'll typically need the following information:

  • Your QBE policy number
  • The name, address, phone number, email address, licence number and insurer of other drivers involved
  • The name and contact details for the owner of other vehicles involved if not the driver at the time
  • The registration number of other vehicles involved in the accident
  • Details of the accident such as the date and time, location, weather conditons at the time.
Next step

Managing your claim

To assess your claim we'll investigate the accident and tell you if we need more information. We'll also contact any other parties involved. If you receive any correspondence from other parties, please send it to your claims officer.

If we accept your claim we'll help you through the repair process.

If your car was stolen, or the cost of repairs is more than its value, we'll declare it a 'write-off' and pay out your claim.

Next step

Managing repairers

If we agree to repair your vehicle, we'll refer you to a QBE accredited repairer.

If an accredited repairer isn't available in your area, or your prefer to use a repairer of your choice, we'll ask you to provide a quote for the repairs and photos of the damage. We'll assess the damage to your car before authorising the repairer to carry out the work.

All repairs authorised by QBE have a lifetime guarantee on the quality of the repairs for any defect due to faulty workmanship or faulty material for the life of your vehicle.

Next step

Settling your claim

Once your car has been repaired or we've declared it a write off, you may need to pay an excess before we close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know exactly what's applicable when you lodge your claim.

If we repair your car, you'll usually pay the excess to the repairer once they've completed their work. If your car is declared a write off, we'll deduct the excess from the amount we pay for your claim.

Car Insurance

Frequently Asked Questions

Caravan

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Caravan
Caravan

Caravan damaged, stolen or in an accident?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • Inform the police if something has been stolen or vandalised, or if you are required by law
  • Take details of other involved parties and third-party witnesses
  • Make a claim online or call us as soon as possible.
Claim online Call 133 723 (24/7)
Caravan

How does it all work?

Lodging your claim

If you're a QBE caravan insurance policyholder, you can lodge a claim online or call 133 723. You'll typically need the following information:

  • Your QBE policy number
  • Proof of ownership documents such as receipts, owner's manuals or bank statements
  • The name, address, phone number, email address, licence number and insurer of other drivers involved
  • The name and contact details for the owner of other vehicles involved if not the driver at the time
  • The registration number of other vehicles involved in the accident
  • Details of the accident such as the date and time, location, weather conditions at the time
  • A police report if something was stolen or vandalised.
Next step

Managing your claim

To assess your claim we'll investigate the accident and tell you if we need more information. We'll also contact any other parties involved. If you receive any correspondence from other parties, please send it to your claims officer.

If we accept your claim we'll help you through the repair process.

If your caravan was stolen, or the cost of repairs is more than its value, then we'll declare it a 'write-off' and pay out your claim.

Next step

Managing repairs

If we agree to repair your caravan, we'll ask you send a quote from a repairer of your choice along with photos of the damage to our claims team. We'll then assess the damage and either authorise the repairs or organise a QBE inspection if necessary.

All repairs authorised by QBE have a lifetime guarantee on the quality of the repairs for any defect due to faulty workmanship or faulty material for the life of your vehicle.

Next step

Settling your claim

Once your caravan has been repaired or we've declared it a write off, you may need to pay an excess before we close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know exactly what's applicable when you lodge your claim.

If we repair your caravan, you'll usually pay the excess to the repairer once they've completed their work. If your caravan's declared a write off, we'll deduct the excess from the amount we pay for your claim.

Caravan

Frequently Asked Questions

CTP insurance

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

CTP Insurance
CTP Insurance

Injured in a car accident?

  • Get the details of the other parties and vehicles involved
  • Get the details of any third-party witnesses at the scene
  • Call the police and ask for an event number (NSW) or QP number (Queensland)
  • Seek medical assistance if required
  • Lodge your claim as soon as possible.
Call 133 723 (Mon-Fri 8.30am-5.30pm)


or

Complete a claim form: NSW - Accident Notification Form, QLD – Notice of Accident Claim Form, and send it to:
Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2000
Fax (NSW): (02) 9375 4583
Fax (QLD): (07) 3031 8545

CTP Insurance

How does it all work?

Lodging your claim

If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:

  • You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault
  • You're a QBE CTP insurance policyholder and have suffered a ‘serious injury' as a driver in an accident
  • You're a QBE CTP insurance policyholder in NSW and suffered an injury as a driver in an accident where you were deemed to be at-fault (limited cover applies)

You can claim by calling us on 133 723 or by sending us a completed claim form available from your state's regulatory authority.

Next step

Managing your claim

We'll acknowledge your claim within 5 business days.

We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.

If your claim is accepted, we'll cover all reasonable and necessary medical expenses.

Next step

Managing your treatment

As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.

Please remember to keep any invoices and receipts from treatment providers and send us a copy.

Next step

Settling your claim

Finalising and closing your claim may involve a settlement and this will include:

  • Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
  • Cover for future reasonable and necessary medical, rehabilitation and care expenses
  • Compensation and/or loss of income payments.

Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.

If you're unsure whether an expense is covered under the CTP policy, please contact your state regulatory authority

CTP Insurance

Frequently Asked Questions

Home insurance

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Home Insurance
Home Insurance

Theft or damage to your home?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • Call the police if something was stolen or vandalised, or if required by law
  • Lodge a claim online or call us on 133 723 as soon as possible.
Claim online Call 133 723 (24/7)

Broken glass? Call Express Glass on 1300 666 234

Home Insurance

How does it all work?

Lodging your claim

If you're a QBE Home insurance policyholder, you can lodge a claim online or call 133 723. You'll typically need the following information:

  • Your QBE policy number
  • Details of the incident, including any damage or loss to the building and contents
  • Photos of the damage
  • Proof of ownership such as credit card and bank statements, owner's manuals and photos/videos of the items
  • Receipts and invocies for repair work already completed.

If your claim is glass related, you may lodge it directly with Express Glass by calling 1300 666 234. We'll manage the process with them so you won't have to lodge a separate claim with us.

Next step

Managing your claim

After assessing your claim, we'll let you know what needs to be repaired or replaced. We may appoint a loss adjuster to help determine the damage and will arrange a convenient time for them to visit.

After determining the extent of your loss, we'll organise to repair/replace your items. We may require proof of ownership information such as receipts, owner's manuals and photos/videos for damaged items.

If the cost to repair or replace items exceeds the cover provided by your policy, it's called a 'total loss'. If this happens, then we'll pay out your claim and close your policy.

Next step

Managing repairs

If we accept your claim and repairs are required, we'll provide a qualified builder to make the repairs to the relevant state standards. We'll manage the process and pay the builder directly.

If we don't have a builder with the required qualifications in your area we may require you to gather quotes and send us photos of the damage. We'll help you through this process.

Next step

Settling your claim

We want to make sure you're happy with the completed repairs. So we won't finalise your claim until you've signed a Statement of Satisfaction.

You may also need to pay an excess before we can close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know what's applicable when you lodge your claim.

If repairs are required for your claim, you'll usually pay the excess directly to the builder after they're finished. If we've agreed to reimburse losses or if your claim was declared a total loss, we'll deduct the excess from the amount we pay for your claim.

Home Insurance

Frequently Asked Questions

Motorcycle

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Motorcycle
Motorcycle

Bike damaged, stolen or in an accident?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • If your bike is unrideable or unroadworthy, arrange for it to be towed to the nearest safe place
  • Inform the police if something has been stolen or vandalised, or if required by law
  • Take details of other involved parties and any witnesses
  • Call us on 1300 365 354 as soon as possible.
Call 1300 365 354
Mon-Fri 9am - 7pm, Sat 9am - 2pm AEST
Motorcycle

How does it all work?

Lodging your claim

If you're a QBE Motorcycle insurance policy holder, you can lodge a claim online or call 1300 365 354. You'll typically require the following information:

  • Your QBE policy number
  • The name, address, phone number, email address, licence number and insurer of other parties involved
  • The name and contact details for the owner of other vehicles involved if not the driver/rider at the time
  • The registration number of all vehicles involved in the accident
  • Details of the accident including time, date, location and what occured.
Next step

Managing your claim

To assess your claim we'll investigate the accident and tell you if we need more information. We'll also contact any other parties involved. If you receive any correspondence from other parties, please send it to your claims officer.

If your bike was stolen, or the cost of repairs is more than its value, we'll declare it a total loss and pay out your claim.

The outcome of your claim will depend on the level of cover provided by your policy. For further information on the extent of your cover, please refer to your Policy Schedule and the PDS.

Next step

Managing repairs

If we agree to repair your bike, we may nominate a repairer; in which case we'll ask you to take your bike to one of our preferred repairers.

All repairs authorised by QBE have a lifetime guarantee on the quality of the repairs for any defect due to faulty workmanship or faulty material for the life of your vehicle.

Next step

Settling your claim

Once your bike has been repaired, or we've declared it a total loss, you may need to pay an excess before we close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know what excesses apply when you lodge your claim.

If we repair or replace your bike, you'll usually pay the excess to the repairer or dealer. If your bike is declared a total loss, the excess will be deducted from the amount we pay for your claim.

Motorcycle

Frequently Asked Questions

Travel

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

Travel
Travel

Trouble on your travels

  • Report anything lost, damaged or stolen to the local police, your tour guide, airline or hotel staff
  • If your claim involves credit cards or traveller's cheques, contact your service provider immediately to have them cancelled and replaced
  • Claim online or complete a claim form
  • If you're overseas and need urgent help please call QBE Assist on +61 3 85232800 for worldwide medical and emergency assistance 24 hours a day, 365 days a year.
Claim online

Complete a travel insurance claim form and send it to:
Email: travel.claims@qbe.com
Post: Claims Department, P.O. BOX 12090, Melbourne VIC 8006

Call 1300 555 017 or +61 3 8523 2777
Travel

How does it all work?

Lodging your claim

If you're a QBE Travel insurance customer, you may lodge a claim online or by sending us a completed claim form. You'll typically require the following information:

  • Your Travel insurance policy number
  • Your contact and travel details (including an itinerary showing your dates of travel)
  • Other documents relevant to your claim (such as medical, dental, police or airline reports and receipts for your expenses)
  • Proof of ownership information (such as receipts, bank statements, owner's manuals, photos of the items).
Next step

Managing your claim

After you've submitted your claim, we'll assess it and tell you if we need any more information.

If you've provided all the information we need, we'll give a decision on your claim within 10 working days.

If your claim doesn't have all the information we need, we'll contact you within 10 working days and tell you what's required. To avoid delays, please make sure you include all documents relevant to your claim, such as medical, dental, police or airline reports and receipts for expenses.

Next step

Settling your claim

If we accept your claim, we'll reimburse your expenses in accordance with the policy terms.

At this stage, you may also need to pay an excess before we can finalise your claim. We'll tell you what excess is applicable when you lodge your claim.

Travel

Frequently Asked Questions

Workers Compensation

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

 Worker Compensation
Workers Compensation

Been injured at work?

  • Immediately tell your employer about the injury
  • Complete your workplace injury register
  • See a doctor for treatment – they may give you a Workers Compensation medical certificate
  • Tell us about your injury by completing a First Contact Form or calling us.
Call 133 723 Complete a First Contact Form

and send it to us:
Email: mywcclaim@qbe.com
Post: Your local QBE Branch

Workers Compensation

How does it all work?

Lodging your claim

If you've been injured or become sick in the course of your work, you may be entitled to lodge a claim. The first step is to inform your employer and complete your workplace injury register.

Then complete a First Contact Form and send it to us via email or post. Lodging a First Contact Form will typically require the following information:

  • Employer details including QBE policy number, address and contact information
  • Accident details including date and time of occurance and current condition
  • Details about medical treatments received since the accident
  • A Workers Compensation medical certificate provided by your doctor
  • Receipts and invoices for medical expenses already incurred.

Depending on the seriousness of your injury, you may also be required to complete a Workers Claim Form, available through your employer.

If you're in Victoria you can also submit your claim online.

Next step

Managing your claim

After receiving your claim we'll work with you, your doctor and your employer to quickly determine liability. If your claim is accepted, we'll cover all reasonable and appropriate medical and rehabilitation, expenses, as well as weekly payments where there's loss of earnings as well as helping you return to work.

We'll also give you a claim number which you can give to your rehabilitation service providers so they can seek payment directly from us.

Next step

Managing your rehabilitation

If we accept your claim, we'll do what we can to help you make a successful and timely return to work.

We'll work with your doctor and rehabilitation providers to cover all reasonable and necessary medical expenses, to ensure you receive the care you need.

In order to ensure cover, we may require you to let us know about any medical and rehabilitation services before you attend.

Next step

Settling your claim

We'll close your claim after your treatment is complete and you've made a successful return to work.

In the scenario you have limited or no capacity to return to work, you may be entitled to receive ongoing weekly payments from your employer. If this is the case, we'll help guide you through the process.

Workers Compensation

Frequently Asked Questions

Contact us

Need more help?

Call 133 723 Mon-Fri 7am-11pm, Sat-Sun 8am-5pm (AEST)