Motorcycle Insurance Claims

Motorcycle insurance tile two men with motorbike in shop

Need to make a motorcycle insurance claim? We're here to help. Get in touch and we'll go all out to put things right.

Bike damaged, stolen or in an accident?

Prevent further loss or damage and ensure the safety of yourself and those around you
If your bike is unrideable or unroadworthy, arrange for it to be towed to the nearest safe place
Inform the police if something has been stolen or vandalised, or if required by law
Take details of other involved parties and any witnesses

How does it all work?

Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

You can:

Make your claim online
Call our 24/7 claims line on 133 723
Complete our claim form and send it to us.

To lodge your claim, you’ll need:

Your QBE policy number
Details of what happened
Details of other people involved, such as names and contact details of third parties and witnesses.

A dedicated claims officer will manage your claim. We may be able to make a decision on your claim if we have all the details or, we’ll let you know if we need to know more.

If your bike is safe to ride, we’ll tell you about your nearest QBE Accredited Motorcycle Repairer and help you through the repair process.

We’ll tell you if there are any excesses to pay. You can also talk to us if you’re in financial hardship.

If we can repair your bike, you can arrange when to drop it off with a QBE Accredited Motorcycle Repairer. If it’s in a storage yard, we’ll assess it there or arrange to move it to the nearest accredited repairer.

We’ll pay our accredited repairer the cost to fix your bike, minus your excess.

We may write off your bike if it’s stolen or it costs more to repair than its sum insured.

What if I’m contacted later by others involved in the accident?

After you've lodged your claim, including giving us the details of other involved parties, we'll take care of any issues should they get in touch. Simply refer any calls or correspondence to us.

Will I have to pay an excess?

An excess is the amount you agree to pay towards a claim. More than one excess may apply in some circumstances.

If we decide an accident wasn’t your fault, you may not need to pay an excess. If you do need to pay it, you may need to pay it to the repairer after they fix your bike.

If your bike isn’t damaged, you may still need to pay an excess to QBE for damage to other vehicles or property you cause. Check the Product Disclosure Statement (PDS) for your policy, to see what excesses may apply.

If you’re having financial difficulties and struggling to pay your excess, talk to your claims officer or call us on 133 723.

What’s a motor assessor?

We may allocate a motor assessor (or insurance loss assessor) to assess your bike. They’ll assess the cost of parts and labour to repair or replace the damage on your bike.

Your motor assessor will provide an expert opinion on your bike’s damage or loss, under the guidance of our claims officer. They’ll:

Review the circumstances of your claim
Assess the damage or loss
Help you get a repair or replacement quote
Help our claims officer settle your claim.

They’ll make sure the repairer quotes you a suitable repair method to fix it. They’ll also check how practical, safe and economical it is to repair it, compared to paying you the market or agreed value of your bike before the accident.