Injured in a car accident?
- Get the details of the other parties and vehicles involved
- Get the details of any third-party witnesses at the scene
- Call the police
- Seek medical assistance if required
- Lodge your claim as soon as possible.
Lodging your claim
If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:
- You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault
- You're a QBE CTP insurance policyholder and have suffered a ‘serious injury' as a driver in an accident
- You're a QBE CTP insurance policyholder and suffered an injury as a driver in an accident where you were deemed to be at-fault (limited cover applies).
You’re required to report the accident to the police and submit your claim within 28 days to maximise your entitlement to all potential benefits.
Claim online through the SIRA portal
You can submit your claim online through the State Insurance Regulatory Authority (SIRA) portal. You will need to login/register an account with Service NSW. Along with your online claim, you will need to upload your Certificate of Fitness completed by your doctor.
Claim by email or post
To submit your claim to us, you will need to complete the following:
- Application for personal injury benefits
- Certificate of Fitness (completed by your doctor)
Send your completed claim to:
Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: (02) 9375 4583
Alternatively, if you’re unable to access the forms online, you can claim by calling us on 133 723, Monday to Friday, 8.30am to 5pm (AEST).
Managing your claim
We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.
If your claim is accepted, we'll cover all reasonable and necessary medical expenses.
Managing your treatment
As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.
Please remember to keep any invoices and receipts from treatment providers and send us a copy.
Settling your claim
Finalising your claim may involve a settlement which may include:
- Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
- Cover for future reasonable and necessary medical, rehabilitation and care expenses
- Compensation and/or loss of income payments.
Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once your claim is finalised.
If you're unsure whether an expense is covered under the CTP policy, please contact the State Insurance Regulatory Authority on 1300 656 919 or www.sira.nsw.gov.au
Compensation for relatives
If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. Please complete an application to compensation relatives form and then send the completed form to us.
Lodging your claim
If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:
- You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault
- You're a QBE CTP insurance policyholder and have suffered a ‘serious injury' as a driver in an accident
You can claim by calling us on 133 723, Monday to Friday, 8.30am to 5pm (AEST).
Or by obtaining a claim form from www.maic.qld.gov.au and sending the completed claim form to:
Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: (07) 3031 8545
Managing your claim
We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.
If your claim is accepted, we'll cover all reasonable and necessary medical expenses.
Managing your treatment
As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.
Please remember to keep any invoices and receipts from treatment providers and send us a copy.
Settling your claim
Finalising and closing your claim may involve a settlement and this will include:
- Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
- Cover for future reasonable and necessary medical, rehabilitation and care expenses
- Compensation and/or loss of income payments.
Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.
If you're unsure whether an expense is covered under the CTP policy, please contact the Motor Accident Insurance Commission on 1800 CTP QLD (1800 287 753) or www.maic.qld.gov.au.
Compensation for relatives
If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. Please complete a fatal injury claim form, which can be downloaded from the Motor Accident Insurance Commission (MAIC) website and then send your completed form to us.
Lodging your claim
If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:
- You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault, and
- You are not the individual who was deemed at fault.
You can find further information about how to make a claim on the CTP Insurance Regulator's website.
You can lodge a claim with QBE by downloading an Injury Claim Form and sending the completed form to:
Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: 1300 059 688
Or by completing an electronic injury claim form on the CTP Insurance Regulator's website.
Though we are unable to lodge your claim over the phone, should you require any assistance with lodging your claim, or have any further questions about lodging a claim, please call us on 1300 429 528, Monday to Friday, 8.30am to 5pm (ACDT).
Managing your claim
We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.
If your claim is accepted, we'll cover all reasonable and necessary medical expenses.
Managing your treatment
As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.
Please remember to keep any invoices and receipts from treatment providers and send us a copy.
Settling your claim
Finalising and closing your claim may involve a settlement and this will include:
- Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
- Cover for future reasonable and necessary medical, rehabilitation and care expenses
- Compensation and/or loss of income payments.
Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.
There are limits to what QBE can pay under the CTP policy that are set out by legislation. If you're unsure whether an expense is covered under the CTP policy, please contact the CTP Insurance Regulator on 1300 303 558 or www.ctp.sa.gov.au
Compensation for relatives
If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. You can find further information about fatality claims on the CTP Insurance Regulator's website.
You can lodge a claim with QBE by downloading a Fatality Claim Form and sending the completed form to:
Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: 1300 059 688
Or by completing an electronic fatality claim form on the CTP Insurance Regulator's website.