How to make a Workers Compensation claim

The claims process varies from state to state. Select your state to find out more.

  • Report notifiable injuries to icare workers insurance
  • Tell us about the injury by completing a First Contact Form or contacting your local branch. If it’s a significant injury report it within 48 hours. To benefit from a nil claims excess, report less serious injuries within five days
  • Give your worker a Workers Claim Form
  • Complete an Employers Report of Injury
  • Send the worker’s completed claim form and Certificate of Capacity to us within seven business days of receipt. A case manager will assess the claim and come back to you with a liability decision within seven business days.

In Queensland, Workers Compensation is government owned and underwritten by Q-Comp.

In South Australia, all Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.

In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.
Contact us

Need more help?

Call 133 723 Mon-Fri 8.30am-5pm (AEDT)

Claim checklists

Step-by-step guides to the claims process. For employers and employees.