New South Wales

In NSW, we act as an authorised agent of icare workers insurance, which sets the premiums.

Get a quote

  • Contact the QBE Policy Services team direct on 133 723.

Get cover

Switch to QBE

  • Inform your client’s current insurer they wish to cancel their policy before it expires, otherwise they’ll be legally obliged to renew it. You can do this by sending them a completed QBE Policy Transfer Form
  • Complete an online Policy Request form via c.change
  • If you’re unable to use c.change, complete an Intermediary Online Policy Request Form and submit the form, or complete a QBE Insurance Proposal and send it to QBE Insurance, PO Box 1207, Auburn NSW 1835
  • We’ll issue your policy.

Certificate of currency

Once the policy is issued we’ll issue a certificate of currency. For a copy of a previously issued certificate contact us on 133 723. For an amended certificate fax a completed Request for Certificate of Currency Form to (02) 9375 4855.

Making a claim

To make a claim, your client needs to carry out the following steps:

  • Report notifiable injuries to icare workers insurance
  • Tell us about the injury by completing a First Contact Form or contacting their local branch. If it’s a significant injury report it within 48 hours. To benefit from a nil claims excess, report less serious injuries within five days
  • Give the worker a Workers Claim Form
  • Complete an Employers Report of Injury
  • Send the worker’s completed claim form and Certificate of Capacity to us within seven business days of receipt. A case manager will assess the claim and come back with a liability decision within seven business days.


NSW Workers Compensation reforms

To learn about the changes introduced by the New South Wales Government in 2015, go to NSW Workers Compensation reforms.


NSW Policy Kit

The New South Wales Policy Kit is an essential resource for NSW employers – it contains forms, factsheets and templates and other key documents your client needs to manage and maintain their policy.


Access the NSW Policy Kit.

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