A bespoke approach
Each client is assigned an experienced, hand-picked team that includes a senior dedicated underwriter, claims manager, client manager, senior case handler and a member from the risk solutions team. This bespoke team is built around your client’s needs, with a relationship manager taking overall responsibility for the day-to-day running of the program.
Our Multinational Client Centre is the backbone of our offering and is responsible for the co-ordination and delivery of all aspects of our multinational programs, including:
- Proactive communication and management of programs with all stakeholders
- Guidance on program structures
- Regulatory and fiscal information and support
- Day-to-day local servicing through interaction with local brokers and network partners
- Proactive monitoring of service levels to ensure local policies are issued, premiums are collected and claims are managed according to agreed standards.
A vast, trusted network
We leverage our global network of QBE offices and trusted partners, which extends to over 170 countries. Our network’s local expertise allows us to provide:
- Local policy administration, wording, credit control and claims (within pre-agreed claims parameters)
- Local regulatory returns, compliance and tax payments
- Pricing and claims control through a sophisticated reinsurance model (subject to local regulatory requirements)
A dedicated claims offering with global expertise
Claims management and control is a key part of our Multinational offering. Our global claims approach ensures that a complete overview of your client’s claims activity is provided, regardless of the geography of the policy.
Should your global clients need to make a claim, they will have their own Claims Relationship Manager who’ll proactively manage their service whilst minimising the claims life cycle and limiting disruption to business. Our Claims Relationship Managers do this by:
- Providing instructions and decision making authority to the local office
- Monitoring active claims in your clients’ best interests
- Escalating claims when necessary
- Facilitating access to local loss adjusters.