Workers Compensation insurance complaints

If you’re not happy with our Workers Compensation please let us know as soon as possible so we can try to fix the problem.

For NSW complaints go to NSW Workers Compensation complaints.

For other states please get in touch with your local Workers Compensation team. They will:

  • Confirm your complaint has been received and outline the complaint review process within seven days
  • Review your complaint within 30 days
  • Deliver a final decision, setting out the reasons for our decision
  • Advise you of the next steps if you disagree with our decision and would like further review.

Workers Compensation complaints contacts

ACT

ACT Workers Compensation Complaints
Level 7, 220 Northbourne Avenue
Braddon ACT 2612

Tel: (03) 5823 6400
Toll free: 1800 807 628
Fax: (03) 8805 2746
Email: enquiries@qbe.com

NSW

New South Wales Workers Compensation Complaints
Level 5, 60 Station Street
Parramatta NSW 2150

Tel: (02) 8862 8415
Email: nswwccomplaints@qbe.com

NT

Northern Territory Workers Compensation Complaints
Moonta House, Level 2
43 Mitchell Street
Darwin NT 0800

Tel: (08) 8982 3877
Fax: (08) 8941 1510
Email: enquiries@qbe.com

QLD

Queensland Workers Compensation Complaints
Self Insurance Services National
Marianne Coutant
Level 8, 628 Bourke St
Melbourne VIC 3000

Tel: (03) 9246 2446
Fax: (03) 9246 2322
Email: enquiries@qbe.com

SA

South Australia Workers Compensation Complaints
Gary Ulmer
Business Manager, Employer Consulting Services, SA
Level 9, 400 King William Street
Adelaide SA 5000

Tel: (08) 8213 5312
Fax: (08) 8213 8350
Email: enquiries@qbe.com

TAS

Tasmania Workers Compensation Complaints
Level 7, 85 Macquarie Street
Hobart TAS 7000

Tel: (03) 6237 3866
Fax: (03) 6237 3955
Email: enquiries@qbe.com

VIC

Victoria Workers Compensation Complaints
Level 8, 628 Bourke Street
Melbourne VIC 3000

Tel: (03) 9246 2444
Toll free: 1800 817 820
Fax (Claims): 1300 793 521
Fax (Premium): 1300 793 524
Email: enquiries@qbe.com

WA

Western Australia Workers Compensation Complaints
Level 18, 200 St Georges Terrace
Perth WA 6000

Tel: (08) 9213 6100
Fax: (08) 9213 6199
Email: enquiries@qbe.com