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Select a state then enter a postcode or suburb to find a QBE repairer

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I've searched for the postcode/suburb you've provided, but we don't have a QBE Accredited Repairer close by. Is there another postcode/suburb we could search, perhaps one that’s close to work, your shopping centre or school?

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Confirm the repairer name is correct
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Advise the customer of the benefits of using a QBE Accredited Repairer, and ask if they would like to find a QBE Accredited Repairer in their area.
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Frequently Asked Question

  • Q: Why doesn’t the tool return the closest repairer to the postcode/suburb I’ve searched for?

    A: We want to refer our customers to the best performing repairers – our 3 star repairers.
    When there are no repairers matching the postcode or suburb you’ve searched for, the 3 star repairers are randomly returned within the set zone for that location (i.e. if you reset the search and entered the same postcode/suburb you would receive a different repairer displayed first).
    This ensures the volume of work is shared amongst 3 star repairers in the area and reduces the likelihood they will be “overbooked”.

  • Q: What does the asterisk mean at the beginning of a smash repairer's name? (e.g. *QBERepairer)

    A: The asterisk means the smash repairer is a QBE Fast Track repairer (for Vic metro only).
    Repairers with an asterisk have the following benefits attached:

    ✓ No assessment required
    ✓ Average 3 day turnaround on drivable repairs
    ✓ 3 star rating supplier network
    ✓ Consistent quality
    ✓ Taxi vouchers to get customer home from and back to repairer

  • Q: What are the benefits of non-POC QBE Accredited Repairer?

    A: Non POC QBE Accredited Repairers have the following benefits attached:

    ✓ Convenience
    Assessing process is hassle free. Bring vehicle to the repairer and give your claim number and we will take care of the rest.
    ✓ Speed of Repairs
    Committed to provide QBE customers priority service
    ✓ Quality
    Lifetime guarantee on the workmanship of repairs that we authorise. Repairers within our network must abide to strict quality checks.

  • Q: What if the search responds that there is no repairer in area?

    A: This will happen in TAS or in rural and remote areas where we do not have as many QBE Accredited Repairers. Request 1 quote from the customer.

  • Q: What if insured wants to go to their local repairer even if we have an Accredited Repairer within the area?

    A: Confirm the state of the vehicle and if it is drivable, advise the customer to obtain a second quote from a QBE Accredited Repairer. (Direct and Financial Institution Distribution Only)

  • Q: What if the insured’s vehicle is non-drivable and still at the accident scene?

    A: Check for the nearest Accredited Repairer within the area by using the postcode or suburb, call them and request for vehicle to be towed to the repairer. Or call a towing company and have the vehicle towed to the nearest Accredited Repairer.
    If search responds there is no repairer within the area, tow the vehicle to the nearest local repairer (most likely in rural and remote areas).

  • Q: What if I have additional questions or feedback on the tool?

    A: Refer to PoC DTP – AO1366 or contact your SM.