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At QBE we’ve learned that more data and insights allows us to provide the right level of cover for you. Plus with our market-leading claims innovation and analytics, we’re able to achieve smoother case management, faster returns to work, and reduce costs. It’s all part of what we do before & after to protect what’s most important - your people.

Workers Compensation is an insurance policy that’s compulsory for most employers. If one of your people is injured or becomes sick in the course of their work, it will help them cover any medical expenses, rehabilitation costs and loss of earnings. This helps injured workers recover and get back to work and minimises the human and financial impacts of workplace injuries.

We are committed to ongoing learning to support our customers through Q Academy and focused on community and sustainability. Either way, QBE Workers Compensation adds up to better outcomes for people and better financial outcomes for your business.

Need a broker? If you don’t have a reliable personal recommendation, the National Insurance Brokers Association (NIBA)* can help you find an accredited broker. Or see our guide to finding the right broker.


*The brokers on this site are not employees or agents of QBE, but are independent entities. QBE is not responsible for any advice provided to you by any broker on this site. Any such advice is the responsibility of the broker concerned.

Select your state

We provide Workers Compensation in the ACT.

Find out more

icare insurance for NSW

As an appointed Claims Manager for icare insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW government agencies.

Phone: +61 2 4032 5957 (Monday to Friday 7.30am to 5.30pm, closed public holidays)

icare Nominal Insurer scheme

As a Generalist Claims Service Provider, QBE will be managing all claim types, including psychological injury claims, for all employers within the NSW Nominal Insurer scheme.

To understand more about workers insurance in NSW, more information can be found on the icare website: https://www.icare.nsw.gov.au/employers/understanding-workers-insurance

For more information, please refer to icare’s Understanding workers insurance page or contact a QBE Nominal Insurer team member:

  • For new business enquiries please call: +61 2 8862 8099 or email: NSWNI@qbe.com
  • For claim related enquiries please call: +61 139 723 (Monday to Friday 8.30 am to 5pm, closed public holidays).

You can report an injury or make a claim via icare's online portal:
https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/

Submit a new claim notification with supporting documents:

Nominal Insurer Injury Management Program

The Injury Management Program provides information about how QBE optimises return to work and health outcomes for those injured at work, through the application of best practice claims management.

To learn more about QBE’s approach to optimising return to work and health outcomes for those injured at work, please refer to QBE Nominal Insurer Injury Management Program.

Provide claim-related documentation

For email communication and claim documents once a claim is lodged, please include the claim reference number: qbeclaims@workerscomp.nsw.gov.au 

Feedback or customer enquiries

To provide feedback, submit a complaint or make a customer enquiry, please email: nswcustomercare@qbe.com

Self- insurance

Our specialist teams are trained in the delivery of self-insurance services.

Workers Compensation insurance

QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting www.icare.nsw.gov.au or calling 13 44 22.

We provide Workers Compensation in the Northern Territory.

Find out more

In Queensland, Workers Compensation is government owned and underwritten by Q-Comp. Find out more at WorkCover Queensland.

Self Insurance

Our specialist teams are trained in the delivery of self-insurance services.

In South Australia, Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.

How we can help

We can help you take control of your Workers Compensation through a range of services:

  • WHS and risk management
  • Customised risk management systems for self-insurance
  • Performance review and strategy implementation reports
  • Claims management advisory service and support.

To find out more contact us.

We provide Workers Compensation in Tasmania.

Find out more

In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.

How we can help

We can help you take control of your Workers Compensation through a range of services:

  • Specialist workers compensation services for national customers
  • WHS and risk management
  • Customised risk management systems for self-insurance
  • Performance review and strategy implementation reports
  • Claims management advisory service and support.

To find out more contact us.

We provide Workers Compensation in Western Australia.

Find out more

Our Key Accounts Unit includes a team of business relationship managers in Sydney, Melbourne and Perth who are supported by state-based underwriting teams. We’re a single point of contact for multi-state, national and corporate clients – if you have Workers Compensation business in more than one state, we’re your one-stop-shop. 

Our team will:

  • Coordinate a national service plan and strategy
  • Arrange quotes and cover
  • Give strategic advice on controlling costs, including trend analysis and forecasting
  • Connect you with WHS resources and training
  • Offer risk management solutions.
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Unlock your potential with Q Academy

Q Academy is QBE’s professional development program designed with Workers Compensation customers in mind. It includes a range of webinar sessions covering workers compensation topics from risk insights to specific industries.

More information and resources

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Claims innovation

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How to make a Workers Compensation claim

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Self-insuring with QBE

Services for larger businesses, or councils, who are eligible and approved by their state regulator to provide their own Workers Compensation insurance.

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