Travel Insurance - Information for Travellers | QBE Insurance Australia
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Information for Travellers

QBE Travel Insurance - QBE Australia
Important advice for Policyholders of QBE Travel Insurance
Ebola Virus, West Africa [PDF] 22 August 2014
Hurricane Iselle and Tropical Storm Julio, Hawaiian Islands [PDF] 08 August 2014
Malaysian Airlines Crash, Ukraine [PDF] 18 July 2014
Air Traffic Controllers Strike, France [PDF] 24 June 2014
Volcanic Ash Cloud, Indonesia [PDF] 3 June 2014 
Ukraine Political Unrest  [PDF] 12 May 2014
Cyclone Isa, QLD [PDF] 11 April 2014
Avian Flu, China [PDF] 20 March 2014
Bangkok Political Protests [PDF] 16 January 2014
(Updated 23 May 2014) 
Ash Cloud, Bali [PDF] 14 February 2014
Winter Storms, USA [PDF] 6 February 2014
Severe Rainstorm, Fiji [PDF] 31 January 2014
Civil Unrest, Egypt [PDF] 15 August 2013
Civil Unrest, Egypt [PDF] 08 July 2013
Flooding, Central Europe [PDF] 13 June 2013
Air Traffic Controller strike, France [PDF] 13 June 2013
Severe flooding, Southern Queensland and Northern NSW [PDF] 29 January 2013
Cyclone Evan, Fiji and South Pacific [PDF] 17 December 2012
Mt Tongariro Volcanic Eruption, NZ [PDF] 22 November 2012
USA Hurricane Sandy [PDF] 29 October 2012
Fiji Floods [PDF] 30 March 2012
Air Australia [PDF] 17 February 2012
Severe Flooding, Fiji [PDF] 24 January 2012
Christchurch Earthquake, New Zealand [PDF] 23 December 2011
Qantas Grounding [PDF] 31 October 2011
Volcanic Ash Cloud, Chile [PDF] 17 October 2011
Severe Flooding, Thailand [PDF] 10 October 2011 (updated 28 October 2011)
Qantas Strike [PDF] 15 September 2011 (updated 27 October 2011)
Volcanic Ash Cloud, Chile [PDF] 15 June 2011
Volcano, Iceland [PDF] 23 May 2011
Severe Flooding, Thailand [PDF] 31 March 2011
Earthquake and Tsunami, Japan [PDF] 11 March 2011 (updated 15 and 21 March 2011)
Earthquake, New Zealand [PDF] 22 February 2011 (updated 23 February and 4 March 2011)
USA Severe Weather Disruption [PDF] 2 February 2011
Cyclone Yasi, Queensland [PDF] 2 February 2011
Civil Unrest, Egypt [PDF] 31 January 2011 (updated 2, 4, 9, 11, 14 February 2011)
Queensland Catastrophe, NSW & Victorian Floods [PDF] 12 January 2011 (updated 17 January 2011)
Queensland & NSW Floods [PDF] 10 January 2011

Subscribe to smartraveller.gov.au to keep up to date on the latest travel advice and warnings.

Other useful tips

Before you travel

  • Log in and view your existing policy details
  • Take your Certificate of Insurance and our emergency and medical assistance information with you on your trip.
  • Place your travel insurance policy, Certificate of Insurance, passport details and credit card numbers in a safe place.
  • Keep an additional copy of your travel documents and itinerary in a separate place to the originals and leave a copy with someone back home.
  • Pack a change of clothes and toiletries in your hand luggage, in case your bags are delayed or lost.
  • Subscribe to www.smartraveller.gov.au to receive up to date travel advice.

While you are travelling

  • Always carry your travel documents and passport with you.
  • Always have the QBE Assist emergency contact details with you.
  • Never leave luggage unattended. Always ensure your valuables are in a safe and secure place.
  • In the event that something should go wrong and you want to make a claim, please ensure you obtain a copy of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and keep any receipts for payments or purchases in support of your claim.

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