Emergency Assistance
Requiring medical attention is stressful at the best times, even when you're at home. Imagine being in a place where appropriate medical facilities are not available and you can't ask for help because you don't speak the language.
QBE's 24/7 worldwide medical and emergency assistance team, QBE Assist, is a team of trained medical experts and insurance specialists who are available at any time, and from anywhere to assist travellers. This Australian-based team coordinates medical evacuation when required and repatriation back home to Australia. They render emergency assistance to policyholders who become seriously injured or ill whilst travelling abroad or where an incident disrupts their travel plans. This service is worldwide, and works in conjunction with numerous hospitals, healthcare groups and other service providers internationally.
QBE's team is on hand to:
- assess and monitor your condition after an accident or illness
- provide medical repatriation if required
- make payment of hospital and medical bills
- reschedule disrupted travel plans
- provide advice and contact details for airlines and local embassy in the event of lost tickets, passports or travel documents
- provide contact details for bank/credit card provider to assist with arrangements for emergency transfer of funds
- provide urgent messaging to your family or travel agent.
For Emergency Assistance
QBE Assist can be contacted, toll free, from virtually anywhere in the world.
When you call for assistance, please have the following information available:
- your Certificate of Insurance Number
- telephone numbers to contact you.
| If you're overseas | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Telephone from |
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If you cannot use the toll free numbers listed above, please contact QBE Assist directly:
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| If you're in Australia | ||
| Emergency Assistance | 1300 555 019 | qbeassist@qbe.com |
| Customer Service | 1300 555 017 | travel.service@qbe.com |