If you need to make an insurance claim you've probably already suffered a stressful experience. So we'll do our best to make sure that your claim is processed as swiftly and efficiently as possible to avoid further distress. And if immediate repairs are required, our nationwide team of local professionals will ensure that things are put right as quickly as possible.
If you need to make a claim for broken glass on your car anywhere in Australia, call O'Brien Glass on 13 16 16. If you are located in a country or remote area you can also call NOVUS Auto Glass on 13 22 34.
If you need to make a claim for broken glass on your Residential or Commercial property (like windows or glass doors), call Express Glass on 1300 666 234 or O'Brien Glass on 13 16 16.
Goods & Services Tax (GST) Requirements
Before we can pay your claim, we’ll need to know whether or not you are registered for tax purposes. If you are registered for tax purposes we will also need your ABN Number and the amount of GST attaching to your insurance premium, expressed as a percentage, that you have claimed as an Input Tax Credit in your BAS statement.
How much will my excess be?
The excesses applicable on your policy are noted on your Certificate of Insurance. If you haven’t got your Certificate of Insurance handy, or if you have any unanswered questions, just ask our helpful Claims Department on 133 723.
Theft and burglary claims?
When making a claim on contents or valuables that are stolen, you will need to provide QBE with proof of ownership of the items. An invoice, operating manual, valuation, or a photograph of the item can be used.