Claims
- Repairer Information

Claims

How to make a claim

If you need to make a claim you’ve probably already suffered a stressful experience. So we’ll do our best to make sure that your claim is processed as swiftly and efficiently as possible to avoid further distress. And if immediate repairs are required, our nationwide team of local professionals will ensure that things are put right as quickly as possible.

Who to call

CLAIMS INVOLVING BROKEN GLASS

If you need to make a claim for broken glass on your car (like windows, windscreens or mirrors) or a broken window at home, call O'Brien Glass on: 13 16 16.

ALL OTHER CLAIMS

Call us right away on our dedicated 24/7 helpline: 1300 361 516.

If you are insured via an insurance broker:

for new and existing claims (business hours) please contact your insurance broker or closest QBE office
after hours claims call us right away on our dedicated 24/7 helpline: 1800 023 387.

Useful tips

Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.
When you call 1300 361 516 we can advise you on local recommended repairers and tow truck companies.
Following a burglary in your home or in your car, secure the premises or vehicle against weather and further damage or incident.
If you believe your vehicle or motorcycle will be damaged further by driving it after an incident, call for a tow truck.

Enquiring about an existing claim? Please have your Claim Number ready then ask to speak to a Claims Officer during office hours on: 1300 361 516. If you have lodged your claim personally at your local branch then you can find out their phone number by calling 1300 361 516 or checking our branch locations. >>

Goods & Services Tax (GST) Requirements

Before we can pay your claim, we’ll need to know whether or not you are registered for tax purposes. If you are registered for tax purposes we will also need your ABN Number and the amount of GST attaching to your insurance premium, expressed as a percentage, that you have claimed as an Input Tax Credit in your BAS statement.

How much will my excess be?

The excesses applicable on your policy are noted on your Certificate of Insurance. If you haven’t got your Certificate of Insurance handy, or if you have any unanswered questions, just ask our helpful Claims Department on 1300 361 516.

Theft and burglary claims?

When making a claim on contents or valuables that are stolen, you will need to provide QBE with proof of ownership of the items. An invoice, operating manual, valuation, or a photograph of the item can be used.

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