QBE Connect
QBE Connect, a complete Workers Compensation solution for your business.
The QBE Connect Approach
QBE is committed to providing quality service to clients through QBE Connect. QBE Connect is a fully integrated approach to claims management, where the focus is on the delivery of quality outcomes. The QBE Connect approach emphasises a collaborative and holistic approach to the analysis, planning and co-ordination of each injured person’s claim.
QBE Connect allows us to assist businesses in ensuring an affordable workers compensation scheme, and the best possible restoration of an injured worker’s health, employability and earning capacity. We achieve these quality outcomes through the process of:
Assessment – collecting information about a worker’s injury to identify their needs and develop a plan.
Planning – the process of setting specific objectives, goals and actions to meet identified needs, in collaboration with stakeholders.
Implementation – putting the plan into action.
Coordination – organising, securing, integrating and working in partnership with those involved in achieving the planned goals.
Monitoring – checking the progress and identifying any barriers or problems early.
Evaluation – measuring the quality of the outcomes and determining whether the action or plan is producing the desired result.
QBE Connect ensures that injured workers achieve positive health outcomes and considers the injured workers physical, mental, emotional, social, vocational and community integration needs. The focus around every claim is a personalised, collaborative and coordinated effort.